Shipping policy

Shipping & Delivery Policy - Dukanix

1. Delivery Coverage
We offer Cash on Delivery (COD) services across all cities and major towns in Pakistan.

2. Order Processing & Verification
Once your order is placed, our team will contact you via WhatsApp or phone call to verify your shipping details. Orders are dispatched within 24 hours of confirmation.

3. Delivery Time
* Major Cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan): 2 to 4 working days.
* Other Cities & Rural Areas: 3 to 5 working days.

4. Shipping Charges
We offer Free Standard Delivery on all orders nationwide unless explicitly mentioned otherwise during promotional campaigns.

5. Parcel Inspection & Collection
Please ensure the exact cash amount is ready when the courier rider arrives. For rider safety and logistics protocols, couriers operate strictly on pay-first-then-open terms. If you encounter any defects after unboxing, our standard 7-day replacement policy fully covers you.